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    Do Australian businesses effectively cultivate relationships with brand advocates?

    If social media is perceived as a golden hen, then brand advocates could be the golden eggs marketers seek to get their hands on.

    Research conducted by Dr Kathleen R Ferris-Costa at The University of Rhode Island states brand advocates are 3x more likely to share product info to relax (seriously? to relax?).

    More importantly, brand advocates are 75% more likely to share a good experience about a product. Check out the rest of the stats in the infographic below.

    While these stats are easy to like, identifying and building a meaningful relationship with brand advocates is hard to do.

    Do you think Australian businesses are effective at cultivating relationships with brand advocates?

    Media_httpbloghalogen_gakno

    via thesocialcustomer.com

    Tags » Australia Brand Advocates Dr Kathleen R Ferris-Costa Social Business The University of Rhode Island business social media
    • 7 July 2011
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    10 months ago Mike Hickinbotham responded:
    Mike Hickinbotham
    I found this post about advocates that I thought was really relevant. It's not always about finding advocates with the biggest social profile.

    http://www.mpdailyfix.com/influencers-whats-that-not-what-you-think/

  • Mike Hickinbotham's Space

    This is my electronic scrapbook where I share/explore mostly images and interesting infographics. If you're looking for serious content on social media, check out my blog at www.mikehickinbotham.com titled 'Socialising The Corporation'.

  • About Mike Hickinbotham

    This is my electronic scrapbook where I share/explore mostly images and interesting infographics. If you're looking for serious content on social media, check out my blog at www.mikehickinbotham.com titled 'Socialising The Corporation'.

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